Return & Exchange Policy
Sometimes We Change Our Minds
Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.
Returns & Exchange Resources
Online Purchases Return & Exchange Policy
For purchases made online, you can return your purchases online and in store. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information.
Please note — swim tops, bottoms, one pieces and accessories can only be returned online
Regular Priced Merchandise
RETURNS
You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.
EXCHANGES
Online purchases can be exchanged in store. We are not able to offer exchanges online.
Sale Merchandise
RETURNS
Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
EXCHANGES
Online purchases can be exchanged in store. We are not able to offer exchanges online.
In Store Purchases Return & Exchange Policy
For purchases made in store, you can return or exchange your purchases in store only.
Regular Priced Merchandise
RETURN AND EXCHANGE POLICY
Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.
Sale Merchandise
All sale and discounted items bought in store are final sale.
Return & Exchange Conditions
For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- You must present a valid receipt.
- Swimwear liner must be attached.
The following items are final sale and not eligible for return or exchange:
- Sale items marked at 50% off or greater
- Intimates
- Bodysuits
- Hosiery
- Face Masks
- The Super Puff™ Personalized
Gift Cards
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
PayPal
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.
Afterpay
Online Returns
Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us.
In-Store Returns
If you return items purchased on aritzia.com via Afterpay in store, we’ll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Subsequent instalments to Afterpay may be required. For more information on Afterpay, please see our Afterpay FAQ.
How to Mail Back an Online Return
Note: A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.
Follow the steps below to complete online returns for online purchases.
- Once signed into your account, access your Order History page and click on your order to view your order details. If you checked out as a guest, fill out the Order Tracking Form.
- From your order detail page, select ‘Return Items’ to fill out the return request form.
- Review your return details and click 'Process Return'.
- A Return Label has been provided with your original order. Pack and ship your return, following the instructions outlined on the Return Confirmation page. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email.
- If you need a new Return Label, Contact Aritzia Concierge with your return number (RXXXXXXXXX), address and phone number.
Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
Returning Multiple Items from Single Order
If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.
Returning Items from Multiple Orders
If you’re returning items from multiple orders, please contact Aritzia Concierge to set up your return.
P.O. Box Deliveries
If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.
Order Cancellation
Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.